The V2Biz advantage is summarized by its core pillars i.e. People, Process and Technology. These resources are supported by deep experience in chosen vertical domains, infrastructure and strong focus on quality of service.

People

V2biz values domain knowledge as the core to business process understanding and its team is a reflection of the same. The V2Biz management team's domain knowledge and extensive experience in the delivery pillars of People, Process & Technology helps it understand the business processes in the chosen domains and deliver quality solutions.

Technology

V2Biz stands for Value to Business and we believe in adding value on a continual basis. Our experience has been that only an investment in technology and innovation can bring such a continuous value-addition.

The management team possesses considerable technical skills and has put this into developing or integrating existing online retail solutions to provide the following benefits to the customers:

• Integrated Systems: Most of the time online retailers face inefficiencies due to multiple platforms and thus different transaction and support software’s for different purposes. This demands an integrated approach and V2Biz is ideally suited with its technology expertise to deliver integrated technology solutions.
• Business Insights: V2Biz has significant experience in choosing and deploying analytics software and interpreting its reports to generate insights that help take better business decisions.
• Brand Building / Long term Business Benefits: Our investment in technology directly impacts the client in terms of a visible difference in metrics whether it be end-Customer Satisfaction or Visitor Conversion Ratios leading to increased Profits and long-term value creation.

Infrastructure

V2Biz has its current delivery facility based out of Mumbai, India which is in the heart of the Information Technology community SEEPZ. Its infrastructure is world-class and can cater to any service delivery standards. The current infrastructure highlights:

• Telecom Infrastructure
  - Multi-Service Telecom Infrastructure
  - VOIP, Skype Integration Capabilities
• Internet Infrastructure
  - Combined 2 MBPS Link
• Data Security
  - Data Security Processes and Compliance
• Physical Security
  - Stringent security processes and compliance

Quality Process

A continual focus to get the best of people and train them to achieve higher limits has been very rewarding for our customers. The process driven approach is exemplified by the “VALUE” methodology. A successful evaluation of the processes for transition and tightly integrated transition methodology is critical for the success of outsourcing. The life cycle of outsourcing is defined and implemented by “VALUE” methodology. The methodology consists of five major phases of outsourcing. Our process is designed so as to achieve assured maximum benefit in a planned manner.

About “VALUE” Methodology

The five phase approach takes the transition / project execution relationship through Valuate, Acquire Knowledge, Launch, Upkeep, Enhance to deliver consistent value by reducing cost and /or increasing the benefits.

Valuate:

Understanding Clients Business is of utmost importance to successful outsourcing. Our industry focus and experience helps us quickly attain requisite understanding of Clients Business and thus challenges faced by our customer.

Feasibility Analysis helps to identify and evaluate the Value Processes for outsourcing so that customer can get competitive benefit. The outcome of the task is to have a report on feasibility and probable benefits / issues for the recommended processes for outsourcing.

Acquire Knowledge:

Knowledge Acquisition Planning involves a detailed plan for understanding and documenting the knowledge of the outsourced processes. A set of specialist will help steer this process in conjunction with the client team to plan the knowledge transfer.

Knowledge Acquisition is executing the plan to get the knowledge transferred.

Launch:

Hard Set Up: Making available the infrastructure and applications. Checking the working conditions

Soft Set up: This is a critical process where the right personal have to be assigned to the processes. They will be trained on the processes and the specified applications, tools and techniques.

Pilot: Pilot implementation and testing to certify the success of the pilot. This can be a repetitive process where the pilot can be fine tuned to achieve success.

Upkeep:

This is a phase where the defined processes are stabilized. The accepted SLA's are tracked and reported periodically to the steering committee with the agreed parameters.

Enhance:

Continuous feedback ensures continuous process improvement. This is achieved by structured improvement and innovation. The team Evaluates and recommends additional automation opportunities. We bring best practices through internal and external benchmarking

Technology helps in enhancing Value and our management team has many years of system integration exposure, enabling us to provide the best of technology integration solutions.

Knowledge, Execution Excellence, Quality and Infrastructure provide support to the People, Process and Technology for deriving maximum value.
 

Experience

V2Biz has a team that has collective experience of decades of either providing services to online retailers or being online retailers themselves. V2Biz team gains significantly from the experience of having run e-retail websites both in the US and UK.

Community

We believe in sharing our collective team expertise with the larger internet world even beyond our clients. For this we have a developed website which discusses issues faced by online retailers. The site also has many relevant articles and information for the online retailers.